Konga launches a customer relations platform to boost customer satisfaction - FEMTOP TECH
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Konga launches a customer relations platform to boost customer satisfaction

In their bid to maintain ethical standards in the African e-commerce space and raise the bar in customer satisfaction, e-commerce giants Konga has launched a Customer Relations Platform tagged "[email protected]".
Konga launches a Customer Relations Platform to boost Customer satisfaction
The platform is a feedback and compliance mechanism that will enable customers directly reach out to the chairman of the board and executive management at Konga on issues affecting various aspects of its business relationship with the consumer.

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Konga Compliance will go live as soon as possible and it will include a dedicated phone line for calls/SMS. A report shows that all feedbacks received from customers will be monitored directly by the chairman and other management executives for immediate resolution.

So if you have some unresolved issues such as improper or wrong items been delivered to you, delayed delivery or other pending matters, this platform will be a great means to resolve them.

This development is coming as a result of the new management's decision to institute a high level of ethical standards and compliance within the company. The move will both create a closer bond between the customers and the company and also boost user experience and satisfaction.


Sunday Owhe

Sunday Owhe

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